Our commitment to protecting your personal information and maintaining the highest standards of confidentiality.
Last Updated: May 2026
Reach Vision is committed to maintaining and protecting the personal information of our clients, team members, and any other individuals who provide us with confidential information, including users of our website. This commitment helps us better serve our clients and fulfill the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy governs how we handle "personal information." Personal information means any information about an identifiable individual, including details such as age, gender, ethnic background, family status, health, purchasing and spending habits, credit and loan records, investments, tax returns, financial information, email address, home address, and telephone numbers. Personal information does not include business information such as the name, title, business address, or telephone number of an employee of an organization.
We are responsible for all personal information in our possession or control. This responsibility extends to information that third parties providing goods or services to our firm may access, such as: contract accountants, technology advisors, temporary personnel, and website managers.
We restrict access to such third parties as much as reasonably possible and obtain their written agreement that they will follow our privacy policy. We require express consent from our clients to release any personal information to third parties in the course of business on behalf of the client, including: spouses, bankers, lawyers, investment advisors, other accountants, business valuation specialists, and other similar professionals associated with our clients.
We collect, use, and disclose personal information to serve our clients and for other purposes that would be considered related or reasonable in the circumstances. We primarily collect, use, and disclose personal information for the following reasons:
Other reasons we collect, use, and disclose personal information may include:
When personal information has been collected and is to be used or disclosed for a purpose not previously identified, the new purpose will be identified prior to its use, and consent for the specified purpose will be sought. Use of personal information is limited to what is necessary for the purposes identified in this Privacy Policy.
Generally, all personal information is held in strict confidence. We will obtain consent, either express or implied, to use or disclose personal information unless otherwise permitted or required by law. Such circumstances could include:
Personal information may be retained as long as we consider necessary to ensure the accuracy and integrity of client records, provide quality professional services and advice to clients, and to account to regulatory authorities. However, when personal information is no longer needed for the purpose acquired or to properly serve and advise the client, it will be destroyed securely in a confidential manner.
Personal information is protected with appropriate security precautions against loss, theft, or unauthorized use, whether stored on paper or electronically. Our Client Service Team is trained to recognize the importance of maintaining the confidentiality of personal information.
Care is used in the disposal and shredding of personal information to prevent unauthorized access and ensure confidentiality. Third party contractors or agents who have access to personal information will be required to confirm that they follow appropriate privacy practices.
We make every effort to ensure that personal information collected is as accurate, complete, and up-to-date as necessary for the purposes that it is used. Copies of our confidentiality agreements, express consent authorization, and privacy policy are available upon request.
Upon written request, you will be advised within 30 days whether we hold personal information about you. If it is necessary to extend our response beyond 30 days, we will provide an explanation of our reasons. We will allow you to access this information and provide an accounting of how your personal information has been used, including third party disclosures. You are free to challenge the accuracy and completeness of the information and to seek to have it altered, amended, or changed.
Our Privacy Information Officer will investigate every written complaint. If a complaint is found to be justified, the Privacy Information Officer will take appropriate measures, including, if necessary, amending office policies and practices. The Privacy Commissioner of Canada may be contacted to forward any unresolved complaint.
Any questions about this Privacy Policy or your personal information may be directed to:
Address: 700 Dorval Dr Unit 602, Oakville, ON L6K 3V3
Phone: (647) 629-9251
Email: [email protected]
If we do not resolve the issue to your satisfaction, you may contact: